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    HELP & FQA

    AFTER PURCHASING THE PRESETS

    Thank you so much for your purchase! Please know that I work a full time job and cannot be at the computer 24/7 to answer emails. I will always get back to you but please be understanding and patience. I am also not a large company with help, please try and be understanding & read the FAQ below before you contact me, It is generally faster this way.

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    Please know these are only for the free Lightroom mobile app. You can find it in the app store here.

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    I PURCHASED MY PRESETS AN HOUR AGO AND STILL HAVEN'T GOTTEN THEM.

    Once you've order the presets, you will receive 2 emails. One will be your order confirmation and the other email(from wetransfer), the presets in a zipped file as well as a PDF guide.

    1. If you have received the confirmation email, but not the email with the presets on, please be patient. I am not in the same time zone as everyone. I email the orders out during the day. If you do not get it in 24hrs, please contact me at beckypresets@gmail.com. If you still haven’t received the confirmation email, it means that the store can’t process your payment right now (some banks block certain internet purchases). Please contact your bank & email me.

    2. If you have not received the confirmation email, it means you probably misspelled your email address. Please email me at beckypresets@gmail.com with your full name & email address you want to use & I will get you all set!(Again please be patient)

     

    I CANNOT OPEN THE ATTACHMENT. THE FILES LOOKS STRANGE.

    The presets files are massive and therefore they come as a zipped file. You'll need to unzip the file first (You usually just need to double click on the file to unzip it.)

     

    THE MOBILE PRESETS WON'T OPEN ON MY PHONE.

    This is because you've tried to open them on your phone first. You need to download the files on your computer first, this is because most phone don’t unzip files well. Once you've download the attachment)zipped files), unzip the file then airdrop/ bluetooth or email it to your phone.

     

    Adjusting skin tone

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    HOW DO I ADJUST MY SKIN TONE? IT'S STRANGE LOOKING

    Skin tones (the orange tones) are the number one adjustment you will be making by yourself. We all have a slightly different shade of skin color. Your own skin tone changes depending on how tanned you are and also whether you are standing in a shadow or full sunlight. You simply need to go into the color option (see below) , select mix, select the orange dot and then adjust the saturation and luminance. Slide the luminance one to the left too look more tanned and the saturation one to the left to look less orange.

     

    FQA

    1. What do I need to use these presets?

    The free Lightroom Mobile app.

     
    2. Will my images look like yours?
    There are so many factors that will influence the final outcome of your photos. I hope these presets will help you get started on your editing and photography adventure.
     
     
    What factors influences the outcome of pictures?
     
    Location 
    Camera type
    Camera Settings
    Lighting (indoor or outdoor)
     
     
    3. What happens if I don’t like the presets?
    All sales are FINAL 
     
     
    4. Am I guaranteed that all the presets will work on my images?
    No you are not. These are however the exact presets I have used. The coloring I like may not be the coloring you like. I cannot guarantee that my style of editing or coloring is something you will like. You can go check out my instagram feed and see if it is something you would like. You can also edit them to your liking by changing the temp, contrast and saturation.
     
     
    5. Do these work on other apps?
    No they only work with Lightroom Mobile.
     
     
    6. What will I get with my purchase?
    The Lightroom mobile presets you selected and a PDF guide on how to install them.
     
     
    7. Do I need a computer?
    No you don't. It does help as our phones don't do a very good job of unzipping the files. 
     
     
    8. Do they work for both Android and Iphone?
    Yes.
     
     
    9. Can we buy them individually? 
    As of right now, no.